About Us

Service Excellence

We're a client-driven company focused on improving the service we provide. Through our team approach, employees at every level contribute to the ideas and initiatives that move our company forward. We know success is not built on satisfactory, it is built on extraordinary and it's our never-ending commitment to this level of service that drives the ultimate value we provide to our clients.

We Build Systems with You in Mind

We deliver only best in class technology and provide all of our clients with an array of self-service tools that allow them to monitor and control their work wherever and whenever they need it. We have designed the workflow process to give you the best of all worlds in dictation and transcription management. We integrate with your existing practice management software, deliver your documents to your GP`s and make your files available to you anytime anywhere.

We Listen and Respond

How do we know how we're doing? It's simple: we ask. At OzeScribe, we maintain a formal process where we check in with our clients to gain insights on how we can improve our performance. We ask about criteria including speed, quality, service and efficiencies. As a result, many of the best ideas for process improvement have come directly from our clients.

Support Available – When you need it!

Our office hours are 8am through to 6pm AEST, Monday to Friday (excluding national public holidays).

We offer 24/7 customer support via our help desk, call us on 1300 727 423 or email support at support@ozescribe.com.au

You can also leave a message outside of our office hours by phone or email and we commit to respond by the next business day.

What Our Clients Are Saying

"iMedX typists have provided me with reliable, excellent service for several years now. The office support staff have always been exceptionally helpful and supportive particularly with the streamlining of multiple accounts from across different centres which i can easily search from mobile devices when moving around. Its a great system."
Dr Jeremy Rosenbaum – Paediatric Gastroenterologist and Hepatologist
“Since we have migrated to iMedX I have an extremely content unit when it comes to communication/letters from both the medical and nursing staff. As Head of Department we want processes which are hassle free, and keep all our staff happy - iMedX has definitely fulfilled this! - definitely one of the best decisions I made when I redesigned the unit”
Director of Cancer Services Eastern Health, Melbourne
"From an Alfred Health point of view, the service you have provided us has been very good. This includes the re-recorded backlog work you took on in November and the dictation go live that went smoothly on 26th March. The quality of the letters transcribed by iMedX has been of a high standard and comparable to our in-house typing. We are pleased with our decision to outsource all transcription to iMedX. We are looking forward to an ongoing relationship with iMedX and partnering to achieve further developments, including the electronic distribution of letters and interfacing with Cerner."
Ross Buchanan - Director Health Information Services (HIS)
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What our employees are saying

“I love working for iMedX! Since the day I got hired, the HR personnel, the trainers, my manager and coworkers, have all been so kind, professional, supportive and encouraging in helping me reach my potential! I am so grateful to be a part of this company. :)”

 

– Melanie Ciarrocchi
“I have only been with this company a couple months and truly enjoy it. I LOVE the fact that they celebrate MT Week with fun contests and videos and recipes.”

 

– Rebecca McGrew
“I've been with iMedX for 1 year now and it's the best company I've ever worked for, absolutely LOVE it. I've worked for 3 other companies and wish I would've found iMedX a LONG time ago! I do my best and I LOVE being appreciated for it! :-)”

 

– Janice Martinez
“A career with iMedX has seen me expand my skills and given me the freedom to enjoy my family at the same time.”

 

“I LOVE working for this company and doing transcription from home! Far exceeded my expectations of a "big company" when I transitioned from being an independent contractor.”

 

– Linda Baumann
“I have been with iMedX for 2 years and love working for a company that appreciates their employees. We have great communication and teamwork. I enjoy being able to come to work every day knowing through providing quality documentation I am helping to provide excellent patient care! I am thankful to be a part of the best of the best :)”

 

– Ginger Freelen
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Customer Support

At iMedX we believe in Service Excellence. Our team supports clients with 24/7/365 service and technical team access. Please contact us by phone or email with any concerns.

1300-727-423 ·   support@ozescribe.com.au

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