Our workforce produces the highest quality, most secure outsourced medical transcription in the industry. By focusing on quality in all aspects of our transcription solutions, we avoid errors and re-works — saving you time and money.
Local Expertise With a team of over 360, OzeScribe is expert in delivering error-free clinical documents. Across client segments, our team has gained multiple references and been recognised for their expertise in the clinical documentation domain. As a company, we remain fully committed to continuously strengthening our capabilities and aligning ourselves with customer needs in order to deliver best-in-class results to our client base.
Industry Leading Methodology Since our inception, OzeScribe consistently established itself as an industry leader. Our solutions are individually designed to meet the specific needs of each customer and provide maximum value to the healthcare organisations we serve. As the healthcare industry continues to grow and evolve, we remain committed to the continued success of our customers. We help them reduce process friction, while providing them with peace of mind.
Customer-Focused Approach At our core, we're about client service. Delivering what clients want is the major KRA for all stakeholders in the organisation. Our never-ending commitment to an extraordinary level of service drives the ultimate value we provide to our clients. Our dedicated client relations executives proactively engage with customers to understand their evolving needs and ensure we are actively responding to meet them. In addition, we maintain a formal process where we check in with our clients to gain insights on how we can improve our performance. As a result, many of the best ideas for process improvement have come directly from our clients.
Global Presence With our global headquarters based in Atlanta, Georgia USA, iMedX has over 3500 employees across 18 locations worldwide. Our global presence allows us to improve service delivery and support clients with 24/7/365 service and technical team access. We're always effectively staffed to ensure production coverage in peak volume periods and our technology is designed to maximise the speed of our transcription team. We can even establish and customise turnaround time standards to meet specific needs.
Data Centricity and Six Sigma Driven Process We are a client-driven company focused on improving the service we provide. Our Six Sigma Approach allows us to analyse every aspect of health information management and incorporate transcriptionists at all key process points in the process to ensure dependable turnaround time, optimal line accuracy, and premium quality. By understanding medical context and continually catching errors through this approach, our staff is able to provide unparalleled service and improve the overall customer experience.