About Us

Leadership Team

Our Culture Starts at the Top

Our passion for service and our dedication to precision comes from our leadership team. They know that every detail matters, superior quality is essential, and customer satisfaction must always come first.

OzeScribe is led by the most experienced and accomplished team in the health information industry. Our executive team has come from some of the most successful companies in the industry and has developed solutions for hundreds of healthcare organisations, including many of the largest and most prestigious in Australia.


Scott Grimshaw

Managing Director Australia

As the Managing Director for Australia, Scott provides strategic leadership for the Australian operations and is responsible for delivering profitable growth through partnering with existing clients to broaden our service offering through to new client acquisition.

Scott has extensive experience in financial management and business development to assist organisations through periods of change. He brings a strong focus on aligning culture with strategy to achieve strong and enduring revenue and profit growth.

Prior to joining iMedX, Scott was Managing Director Australian and New Zealand for The Warranty Group – a private equity-backed, US-Headquartered, global provider of warranty and insurance solutions. He has held a number of senior Leadership and Finance Roles in service organisations working in Australia, New Zealand, and England.

Scott holds a Bachelor of Commerce from Victoria University of Wellington and is a Chartered Accountant.


Alex Zacher

Client Services & Sales Manager Australia

Alex oversees sales and service implementations for enterprise and private clients across Australia.   

Alex has extensive experience in Transcription and Healthcare allowing him to tailor workflows and implementations that exceed client expectations.  He has a passion for delivering innovative solutions that result in cost savings and productivity gains for his clients that improve their delivery of patient care.

Alex joined OzeScribe in 2012 after living and studying in Germany, and has a Bachelor of Technology from Swinburne University, Victoria.



Lisette Bicknell

Operations Manager, iMedX Australia

In this role Lisette is responsible for ensuring that the company has the appropriate level of resources to exceed the expectations of our clients in the completion of their dictated medical files, including:

  • Recruitment, training and onboarding of new medical transcriptionists
  • Efficient and effective workflow planning and implementation

Lisette has an undergraduate degree in Applied Science (Medical Record Administration) and has worked for over 20 years in a range of public health organisations and programs. This includes large public hospitals, a health software company and population health registries. Lisette recently held the position of Vaccination Operations Manager, National HPV Vaccination Program Register (operated by VCS Ltd on behalf of the Commonwealth Department of Health) where she was responsible for the day to day management of the NHVPR including the telephone information service, data entry and processing and the maintenance, development and reporting of NHVPR data and information. Lisette has worked closely with key vaccination service providers and stakeholders at organisational, state and national levels to implement large scale systems and processes, including facilitating change management initiatives, to support ongoing service delivery and future objectives.

Lisette is committed to working with clients and stakeholders to deliver high quality and timely medical transcription services that exceed current and future company and client requirements.



Karen Dawson

Director of Revenue Cycle Management

As Director of Revenue Cycle Management, Karen Dawson oversees management and business development of Coding Services for iMedX.

Karen Dawson has 30 years experience as a Health Information Manager, including management of Health Information Services, incorporating Coding Services, and implementing Doctor/speciality liaison programs to ensure accurate information capture for casemix funding/activity based funding models. She owned her own business for 17 years, commencing the first independent revenue cycle/coding audits/health fund contract compliance audits for private hospitals. Her major interest and passion is to provide Hospitals with the very best Coders and Auditors, and to complete every job to the highest standard. She has a particular interest in helping to improve timelines and processes for the revenue cycle/admission to cash process.

In addition to Health Information Management qualifications, Karen has a Bachelor of Health Administration from the UNSW and a Grad. Dip. in Industrial Relations/Human Resource Management.



Sonia Grundy

Operations Manager Clinical Coding Services

As Operations Manager of iMedX Australia’s Clinical Coding Services, Sonia is responsible for managing the timely and accurate delivery of our services across Australia and New Zealand. Sonia ensures all client Coding work is seamlessly delivered without interruption, manages the onboarding of new Clinical Coders, and assist with Clinician and Coder Education. Sonia has 25 years of experience as a Health Information Manager and 19 years as Manager of Health Information Services departments in both public and private health settings. Some of her achievements include implementation of a scanned medical record, adoption of a single UR number system across multiple campuses and introduction of permanent destruction of scanned medical records.

Sonia joined iMedX Australia in 2019 and is committed to assisting clients to achieve optimal outcome for their coding and auditing key performance indicators.



Emir Krijestorec

Integration and IT Manager

Emir manages all IT related infrastructure, systems and client integration projects in Australia. Since joining iMedX in 2009, Emir has overseen the implementation of various system integrations clinical systems such as iPM, WebPas, Infomedix, Cerner and EPIC. Emir has also been instrumental in the configuration of iMedX managed service secure messaging workflows for Telstra Health, ReferralNet, Medical Objects and HealthLink.

Emir is highly responsive to client requests, and passionate about delivering resolutions to clients efficiently. He has a Bachelor of Computer Science from Victoria University, Victoria.



Brett Cooper

Implementation and Support Manager

Bringing over 20 years of multi-industry expertise to OzeScribe, Brett oversees implementations and ongoing support for enterprise and private clients, and has been with iMedX since 2016.

Brett is passionate about providing the highest level of service to clients during and after implementation.



Carmel Wells

Finance Manager

As Finance Manager, Carmel oversees and performs all end to end functions of the finance department for iMedX Australia. Carmel joined iMedX in 2016 with a view to streamlining processes and improving client billing workflows. Since joining iMedX, Carmel has implemented a number of improved reporting processes, ensuring that month end closes within 4 days of EOM. Carmel has a high attention to detail, and is extremely passionate about accuracy in all internal and external financial reporting, taking pride in delivering such information to clients and management in a timely manner.

Carmel has a Bachelor of Business (Accounting) from Swinburne University and is a Certified Practicing Account (CPA)


What Our Clients Are Saying

"We are really impressed with the current speed of service; I am regularly seeing under 24 hour turn around from dictation to ready for release and I think that's sensational! More than one of the VMSA clients I have set up with you has remarked 'this has changed my life'"
Practice Manager - Virtual Medical Specialists Australia
"iMedX typists have provided me with reliable, excellent service for several years now. The office support staff have always been exceptionally helpful and supportive particularly with the streamlining of multiple accounts from across different centres which i can easily search from mobile devices when moving around. Its a great system."
Dr Jeremy Rosenbaum – Paediatric Gastroenterologist and Hepatologist
“Since we have migrated to iMedX I have an extremely content unit when it comes to communication/letters from both the medical and nursing staff. As Head of Department we want processes which are hassle free, and keep all our staff happy - iMedX has definitely fulfilled this! - definitely one of the best decisions I made when I redesigned the unit”
Director of Cancer Services Eastern Health, Melbourne
"From an Alfred Health point of view, the service you have provided us has been very good. This includes the re-recorded backlog work you took on in November and the dictation go live that went smoothly on 26th March. The quality of the letters transcribed by iMedX has been of a high standard and comparable to our in-house typing. We are pleased with our decision to outsource all transcription to iMedX. We are looking forward to an ongoing relationship with iMedX and partnering to achieve further developments, including the electronic distribution of letters and interfacing with Cerner."
Ross Buchanan - Director Health Information Services (HIS)
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What our employees are saying

“I love working for iMedX! Since the day I got hired, the HR personnel, the trainers, my manager and coworkers, have all been so kind, professional, supportive and encouraging in helping me reach my potential! I am so grateful to be a part of this company. :)”


– Melanie Ciarrocchi
“I have only been with this company a couple months and truly enjoy it. I LOVE the fact that they celebrate MT Week with fun contests and videos and recipes.”


– Rebecca McGrew
“I've been with iMedX for 1 year now and it's the best company I've ever worked for, absolutely LOVE it. I've worked for 3 other companies and wish I would've found iMedX a LONG time ago! I do my best and I LOVE being appreciated for it! :-)”


– Janice Martinez
“A career with iMedX has seen me expand my skills and given me the freedom to enjoy my family at the same time.”


“I LOVE working for this company and doing transcription from home! Far exceeded my expectations of a "big company" when I transitioned from being an independent contractor.”


– Linda Baumann
“I have been with iMedX for 2 years and love working for a company that appreciates their employees. We have great communication and teamwork. I enjoy being able to come to work every day knowing through providing quality documentation I am helping to provide excellent patient care! I am thankful to be a part of the best of the best :)”


– Ginger Freelen
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Customer Support

At iMedX we believe in Service Excellence. Our team supports clients with 24/7/365 service and technical team access. Please contact us by phone or email with any concerns.

1300-727-423 ·   support@ozescribe.com.au

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